Beschreibung
Account Receivable
- Perform daily collection activities such as email and outbound call with customers
- Reconciliate AR with customers on a regular basis
- Monitor for customer credit exposure, overdue status, potential collection problems, and release on credit hold
- Resolve customer dispute by working closely with Sales, Customer Service, and Trade Marketing groups
- Work with cash application analyst of payment posting based on customer remittance advice in an accurate and timely manner
- Work with credit analyst of credit limit and risk category
- Prepare month end AR reports and AR forecasting as required
- Assist team lead in achieving KPI of ITC team, and analyze the result
- Assist in period end closing activities and liaising with other team member as required
- Assist in update of process documentation and/or SOPs as required
- Supports team members in resolving complex and critical process issues that are beyond their capabilities
Audit and Compliance
- Ensure current processes, operations, systems, databases and information security are up to date and comply with proper accounting and legal principles/policies/procedures, including GAAP, Company WWP (worldwide procedures), SOX and others
- Support auditors and legal authorities with the execution of required activities – ensure staff and information are available as required
Customer Service
- Deliver service excellence and maximize customer service and satisfaction
- Develop effective working relationships with key stakeholders (external / internal customers, co-workers)
- Maintain professional attitude during service delivery and resolution of issues
- Ensure that service levels and targets are met as per Service Level Agreements
- Perform problem tracking and ensure that issues are escalated in a timely manner and properly documented, prioritized, tracked, and resolved
Continuous Improvement
- Identify opportunities for continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner
Befähigungen
- At least University Qualification
- At least 3+ year experience in the Accounts Receivable (AR) or finance processing function
- Experience in shared services center of a multinational corporation desirable
- Ability to read and write English with basic conversational skills
·# Special language skills – ability to read, write and speak Japanese