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Customer Management

Technical Trainer, Support Services – Santa Clara, CA – Auris Health Inc.

  • Titel Technical Trainer, Support Services – Santa Clara, CA – Auris Health Inc.
  • Funktion Customer Management
  • Unterfunktion Internal Customer Service Training
  • Kategorie Experienced Analyst, Internal Customer Service Training (P5)
  • Standort Santa Clara, California, United States
  • Gepostet
  • Stellenangebotsnummer 2406183959W


Auris Health Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Technical Trainer, Support Services.  This position is based in Santa Clara, CA.

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Position Summary

We are looking for an enthusiastic Technical Trainer who is responsible for the field service technical certification training program. The technical trainer is responsible for designing, planning, preparing, conducting, and evaluating classes related to product installation, maintenance, repair, upgrades, new product releases, and clinical use of robotic devices. The candidate must possess solid technical aptitude and be an excellent communicator, able to explain complex subjects in a clear, simple, understandable, and interesting way. The trainer is responsible for coordinating employee training needs with managers, product support engineering, manufacturing and R&D to identify training needs and map out techncial skill development plans for teams and individuals. 

Core Responsibilities 

  • Design, plan, prepare, course training materials (course outlines, background material, instructional materials, and training aids), and conduct training through classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies. 
  • Assess training needs and certification requirements. 
  • Design of computer-based and multimedia curriculum. 
  • Assess the skill level and training gaps of employees. 
  • Host train-the-trainer sessions with internal subject matter experts.
  • Manage and maintain service training facilities, equipment, and supplies.
  • Maintain a safe and healthy training environment by following organization standards and legal regulations. 



  • Minimum of a bachelor’s degree in a scientific or technical field is required.
  • Minimum of 5 years relevant experience is required.
  • Proven work experience as a Technical Trainer or similar role is required.
  • Experience in developing technical course content through the use of web-based learning platforms, modern training techniques and tools is required.
  • Knowledge of instructional design theory and implementation to implement and complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate) is required.
  • Up to 10% business travel may be required.


  • Medical device, healthcare, and/or robotics experience is a plus.
  • Ability to read mechanical drawings and wiring schematics is strongly preferred. 
  • Knowledge of Project management and collaboration tools (JIRA, Confluence, Agile tools, MS Office, SharePoint, etc.).
  • Understand and apply GDP principles.
  • Outstanding communication skills with the ability to explain technical terms using simple language.
  • Strong analytical skills to assess the level of experience of trainees, identify areas where training should be expanded, and determine effectiveness of existing training program. 
  • Strong organizational skills with the ability to handle multiple assignments and to put together training materials in a logical order so that students can follow the information. 
  • Strong written and verbal communication skills for preparing training materials, and to lead training programs. 
  • Problem-solving skills to determine how to address training gaps or areas where training programs can be improved. 
  • Ability to collaborate on training content within a cross-functional array of service, mechanical, electrical, system, and software engineers.
  • Certification in training such as CTT+ (Certified Technical Trainer) is a plus.

The anticipated base pay range for this position is $89,000 to $140,185.

The Company maintains highly competitive, performance-based compensation programs.  Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.  The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.  Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. 

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

  • Vacation – up to 120 hours per calendar year.
  • Sick time - up to 40 hours per calendar year.
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year.
  • Work, Personal and Family Time - up to 40 hours per calendar year.

For additional general information on Company benefits, please go to:  https://www.careers.jnj.com/employee-benefits .

This job posting is anticipated to close on 5/2/24.  The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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