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Info Technology

Customer Insights Lead, SEA

  • Titel Customer Insights Lead, SEA
  • Funktion Info Technology
  • Unterfunktion Database
  • Standort Singapore; Vietnam; Indonesia; Philippines; Thailand; Malaysia
  • Gepostet
  • Stellenangebotsnummer 2206091830W


Business Intelligence (BI)

  • Local BI members report to this role.
  • Strategic & Operational Business Planning: Partner with the Regional TA Commercial Lead to drive the annual Business & Strategic Planning process across SEA, including patient numbers, unit forecasting model development and management across both in-market brands, NPL and assets in early development stages.
  • Business Insights & Analytics:
    • Gain understanding of key business priorities, identify and gather appropriate data to be analyzed, employ best in class analytical methods and tools, and generate, deliver and embed meaningful customer and market insights and recommendations
    • Surface opportunities and risks against plans based on sound analytics and insight generation
    • Contribute to building enterprise capability in advanced analytics and drive forward thinking predictive analytics
    • Design and create new intelligence / analytical tools
  • Business Engagement & Partnering:
    • Work with cross functional stakeholders within the business including Marketing, Sales, IT, Finance to deliver cohesive view of the market, customer, pricing, opportunity and risks
    • Proactively build and nurture relationships with key business partners to drive insight-based decision making
    • Collaborate with the business on plans to identify and capitalize on opportunities to reach more patients who are in need of our medicines
  • Vendor Management:
    • Define and respond to key business questions by synergizing the capabilities of internal and external partners in the fields of market research, analytics, forecasting and competitive intelligence
    • Ensure optimal use of existing platform functionality and strategic review of emerging capabilities
    • Manage relationship with external data providers to ensure continuity of service and assess new offerings

Sales Force Effectiveness (SFE)

  • SEA SFE Cluster Lead reports to this role
  • Build a SFE mindset and culture
  • Be an ambassador for collaboration, change and continuous improvement


  • Bachelor’s degree in business, finance, science or equivalent
  • Minimum 5-10 years pharmaceutical or life sciences experience
  • Expert proficiency in Microsoft Excel with deep experience in complex Excel models and large data sets
  • Advanced skills in Power point and presentation skills to concisely and skilfully present market and company data
  • Ability to work collaboratively with colleagues across functional areas and markets
  • Self-starter mindset and keen interest in continuous learning and being aware of advances in data visualization, statistical modelling, database design
  • Experience partnering with and influencing senior stakeholders
  • Demonstrated ability to synthesize data, interpret data, and process observations into actional recommendations
  • Ability to interact with and influence senior leadership teams


  • Background in Sales & Marketing and/or Analytics
  • Experience with visualization platforms (Tableau, Power BI)
  • Experience with Veeva and CRM platforms

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